GhorfaTech Terms of Use and Privacy Policy

3.1 General Conditions

By making any booking through the Platform, you agree to comply with all terms of the accommodation, including:

• Cancellation and no-show policies.
• Additional fees and approved statutory deposits.
• Terms and instructions for using accommodation facilities and related services.

3.2 Exclusive Booking Channels and Payments

• In compliance with applicable regulations, all bookings and payments must be made exclusively and mandatorily through the Platform or licensed travel and tourism agencies.
• Cash payments or direct bank transfers outside the Platform are strictly prohibited. The Platform disclaims all legal and financial liability for any transaction conducted outside its approved payment channels.

3.3 Maximum Continuous Stay

• Under the Regulations for Private Tourist Hospitality Facilities, a guest's continuous stay in a single hospitality facility must not exceed (29) twenty-nine days.
• Extending a stay beyond this period as a continuous hospitality booking is prohibited; longer periods are subject to the Kingdom's applicable lease laws.

3.4 Late Arrival or No-Show

In case of no-show or late arrival without prior notice:

• The accommodation may cancel the booking.
• Paid amounts may not be refundable under the applicable booking policy.

3.5 Modifications and Cancellations

• Policies vary by accommodation and as stated on the unit page.
• Some bookings are non-cancellable or non-modifiable under their specific terms.
• Refunds may be full or partial. Users are responsible for reviewing booking details and terms before final confirmation.

4.1 Valid Regulatory Licensing

• Any listed unit must hold a valid official tourism license issued by the Ministry of Tourism. Listing unlicensed properties is prohibited.
• For existing facilities under a regulatory regularization period (90 days), the host must convert the "permit" into a "license," pay the prescribed fees for a full one-year license before the period ends. The Platform may suspend or hide any listing whose permit or license expires without renewal.

4.2 Maximum Units in a Shared Property

• An individual host must not occupy or list more than (3) three licensed units for rent in a single shared property (such as shared residential buildings).

4.3 Owners' Association Rules

• The host assumes full responsibility that no restrictions, requirements, or decisions of the property's Owners' Association prohibit use of the unit for tourist rental or private hospitality. The host alone bears legal consequences and claims arising from any violation.

4.4 Safety, Security, and Maintenance Requirements

• The host must maintain the highest standards of cleanliness, sanitization, and ongoing maintenance in the unit.
• The host must provide approved safety and security requirements, including: smoke detectors, fire extinguishers, fire blankets, and a first-aid kit.
• If the host owns or manages more than (3) hospitality facility licenses, the host must provide valid maintenance and cleaning contracts with specialized accredited companies, and submit proof upon request by the Platform or supervisory authorities.

4.5 Guest Privacy Protection

• Installing surveillance cameras or audio/video recording devices inside private areas of the unit (such as bedrooms, indoor living areas, private corridors, and bathrooms) is strictly prohibited.
• External cameras are limited to entrances or the exterior surroundings and must be clearly and expressly disclosed in the listing details.

7.1 Information Collection

The Platform collects data necessary to provide services and meet regulatory compliance, including:

• Personal identity data (name, national ID/iqama/passport number, nationality, date of birth).
• Contact data (email, registered mobile number).
• Geographic location data and booking information, including check-in and check-out times.
• Payment and financial transaction data.
• Usage data and technical log files.

7.2 Use of Information

Data is used to:

• Enable and process bookings, payments, and related services.
• Comply with laws, regulations, and government decisions issued in the Kingdom.
• Improve user experience and platform efficiency and technical support.
• Combat fraud and cybercrime.

7.3 Mandatory Linking to the «Shomos» Security System and Regulatory Authorities

• In recognition of obligations under the private tourist hospitality facilities regulations in the Kingdom of Saudi Arabia, you acknowledge and agree that the Platform and accommodation providers share and register stay data, check-in/check-out movements, and identity data of guests and their companions in real time with the «Shomos» security system of the Ministry of Interior, the Ministry of Tourism, and related security and regulatory authorities.
• Transferring such data to the relevant authorities is not a breach of the privacy policy or confidentiality; it is a binding security and regulatory duty for conducting the activity.

7.4 General Information Sharing

Data may be shared with:

• Accommodation providers and operational partners to complete booking and check-in procedures.
• Approved electronic payment gateways and financial verification providers.
• Official, regulatory, and judicial authorities when legally required.

Data is not sold or shared for marketing purposes with any third party without lawful consent.

7.5 Data Protection and Confidentiality

The Platform applies high encryption and technical measures to protect data from unauthorized access or leakage, in accordance with regulations issued by the Saudi Data and AI Authority (SDAIA) and the National Cybersecurity Authority (NCA).

9.1 Verification Methods

Guest and host identity may be verified through:

• National Unified Access Platform (Nafath).
• Uploading official ID documents and passports for foreign visitors and tourists.
• Yakeen services or any other technical means approved by the Platform and official authorities.

9.2 Mandatory Verification

Completing verification is mandatory for:

• Completing and confirming bookings and issuing entry permits.
• Registering arrival and stay data in the «Shomos» system.
• Listing properties and receiving host payouts and payments.

The Platform may restrict or suspend the account if verification is refused or not completed.

9.3 Accuracy and Responsibility for Data

Users must provide information matching official records and bear full legal consequences for providing incorrect or misleading data.